Training & Support

Learn from the experts.

We provide extensive support and training to all team members.

Getting Started

Our experts will get you started with SpeakUp – our community engagement platform.

We use an interactive approach that allows people to use a real world example to build a best practice digital engagement.

The standard training session covers how to:

  • set up and launch a new project
  • upload content to the platform
  • save and publish content edits
  • add and configure participation tools
  • moderate user contributions
  • view results and reports.
  • Standard training sessions last approximately one hour and are available online and in person.

Masterclass

For those interested in going deeper into SpeakUp or digital engagement, our advanced masterclass provides you the opportunity take your projects to the next level.

Masterclasses are tailored to your needs and cover:

  • SpeakUp settings overview
  • project settings overview
  • content and support tools overview
  • in depth look at participation tools
  • reporting and analytics
  • member attributes
  • notifications
  • feedback moderation
  • publishing and workflow
  • understanding user roles.

Masterclasses last approximately two hours.

See the platform in action