DON’T RENT FROM HERTZ! Hertz Rent A Car has appalling customer service and as you see here, employees who don’t care. In this economy, should we settle for terrible customer service? Apparently, Hertz Rent a Car thinks so…
Let me also say two … Let me also say two other things. At HLE or “off-airport” locations, everyone is a manager. They are hired by Hertz corporate to be at the very least manager trainees, with a college degree. Hertz prays on college graduates, but thats a whole different issue. The point I am making is that the complexity of the job determines the depth ofcharacter and resolute work ethic. The second thing is to those commenting on the “CNN” thing. he was referring to “ireport” which is normal people catching news
Dude I work for … Dude I work for Hertz, and this is the kind of they pull. First off here is a tip. The people at the airport don’t have any education at all. There is no requirement for them to be college educated, or even high school.This in itself says nothing, but this simple variable shows the caliber of person you are dealing with at an airport counter. Unless you arrive on a place after 6pm, then find your nearest “off-airport” Hertz location. Its worth the cab ride in the savings you get.
ITS NOT THE … ITS NOT THE EMPLOYEE’S FAULT, ITS HERTZS BECAUSE THEY DONT PAY OVERTIME AND THEY CHEAT THEIR EMPLOYEES OUT OF A LOT. iTS HERTZS FAULT!!!!
Ok, here’s the … Ok, here’s the thing about this “great company”. In the interests of good customer service, it would have been professional of her to state her time is up and she must go. Whether or not any customer would want to understand that is a different story – damned if you do and damned if you don’t I guess. HOWEVER, what it also highlights is the fact that the company needs to:
a) Fix their kiosks/self-service automation
b) If they can’t manage to get (a) right, hire more staff who can take over.
DON’T RENT FROM HERTZ! Hertz Rent A Car has appalling customer service and as you see here, employees who don’t care. In this economy, should we settle for terrible customer service? Apparently, Hertz Rent a Car thinks so…
January 2nd, 2010 at 10:11 pm
Lol
Lol
January 2nd, 2010 at 10:11 pm
Let me also say two …
Let me also say two other things. At HLE or “off-airport” locations, everyone is a manager. They are hired by Hertz corporate to be at the very least manager trainees, with a college degree. Hertz prays on college graduates, but thats a whole different issue. The point I am making is that the complexity of the job determines the depth ofcharacter and resolute work ethic. The second thing is to those commenting on the “CNN” thing. he was referring to “ireport” which is normal people catching news
January 2nd, 2010 at 10:11 pm
Dude I work for …
Dude I work for Hertz, and this is the kind of they pull. First off here is a tip. The people at the airport don’t have any education at all. There is no requirement for them to be college educated, or even high school.This in itself says nothing, but this simple variable shows the caliber of person you are dealing with at an airport counter. Unless you arrive on a place after 6pm, then find your nearest “off-airport” Hertz location. Its worth the cab ride in the savings you get.
January 2nd, 2010 at 10:11 pm
ITS NOT THE …
ITS NOT THE EMPLOYEE’S FAULT, ITS HERTZS BECAUSE THEY DONT PAY OVERTIME AND THEY CHEAT THEIR EMPLOYEES OUT OF A LOT. iTS HERTZS FAULT!!!!
January 2nd, 2010 at 10:11 pm
Ok, here’s the …
Ok, here’s the thing about this “great company”. In the interests of good customer service, it would have been professional of her to state her time is up and she must go. Whether or not any customer would want to understand that is a different story – damned if you do and damned if you don’t I guess. HOWEVER, what it also highlights is the fact that the company needs to:
a) Fix their kiosks/self-service automation
b) If they can’t manage to get (a) right, hire more staff who can take over.
January 2nd, 2010 at 10:11 pm
Wow. Can you say …
Wow. Can you say future bankruptcy?
January 2nd, 2010 at 10:11 pm
So how did this end …
So how did this end? Did you ever get a car to rent?